Welcome to BAAC-UK

If you love customer Experience, you'll love us!

Outsourcing to South Africa

Unlock cost-effective Excellence with our South African outsourcing solutions. Discover a reliable and affordable way to elevate your customer and administrative services.

BAAC specialises in Comprehensive Business management systems to administrate the following:

Our South African outsourcing solutions offer:
  • Highly Skilled Agents: GCSE or university-educated professionals with excellent English language skills
  • Competitive Pricing: Seat costs comparable to the UK's minimum wage
  • Seamless Communication: Fluent English speakers ensuring effortless customer interactions
  • Proven Track Record: Verified references from our satisfied UK business partners

    • By outsourcing to South Africa, you'll gain access to top talent, reduce operational costs, and enhance your customer experience.

    Let us help you achieve your business goals!

Our Benefits to you:
  • Zero VAT Liability: No VAT protocol or agreement with South Africa means no VAT costs for you
  • No Company NI Contributions: Reduce your national insurance costs
  • No Pension Costs: We've got you covered
  • Minimal Absenteeism and Staff Turnover: Our robust staffing solutions ensure continuity
  • Comprehensive HR and Benefits: All costs are included, providing peace of mind
  • Our agents receive above-average salaries, complete with benefits as required by South African law.
  • Our working hours align seamlessly with UK business hours, ensuring an efficient partnership.

    • By outsourcing with us, you'll enjoy significant cost savings without compromising on quality.

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Tailored Outsourcing Solutions

Let us help you find the perfect talent to drive your business forward. Our customized outsourcing solutions include:


💼 Entry-Level Agents

💼 Technical Agents

💼 Supervisors

💼 Management

Our comprehensive outsourcing services cover:

💼 Recruitment and Screening

💼 Appointments and Payroll Management

💼 HR Services and Management

💼 Hardware Provision and Maintenance

💼 GDPR Compliance and Data Protection

With our no-salary-deposit-required policy, you can enjoy flexibility and cost savings.


Let us handle the recruitment, management, and administrative tasks, so you can focus on growing your business!

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Employer of Record

You've found the perfect candidate, now let us handle the rest!


Our Employer of Record (EOR) services enable us to employ your chosen candidate on your behalf, providing:



💼 Comprehensive Screening and Onboarding

💼 Remote Productivity Software for seamless workflow management


💼 Expert HR Services for compliance and support


💼 Full Performance Management to ensure your employee meets expectations


By leveraging our EOR services, you'll enjoy reduced administrative burdens, minimized risk, and increased flexibility.



Let us handle the employment logistics, so you can focus on what matters most; Your Business.

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Virtual Office Solutions

Get everything you need to establish a strong business presence in South Africa:


💼 Professional Business Address: A prestigious address for your company


💼 Local Telephone Number: A dedicated phone number for your business


💼 Call Transfer Service: Never miss a call with our seamless transfer solutions


💼 Accounting Services: Expert financial management and support


💼 Business Registrations: We'll handle all necessary registrations for you


Choose from various options and competitive rates to suit your business needs. Let us help you establish a strong foothold in the South African market!

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Our Purpose

Accounting, Insurance and business principles are generic to the Global economy.

We at BAAC are recognised for our personal approach and excellence in providing innovative products, services and solutions in the, business administration, business planning, management coaching, process and procedure implementation, customer service and management, in various markets. We are a company that adds value to our people, our partners and our business.

Our sister company BAAC-SA provides full customer and administrative services through South Africa. We are able to provide a seat cost at the current minimum income in the UK, the agent will have GCSE or Uni level qualifications and speak proper English. We are able to provide references from our UK business partners.

We are able to interface using APIs or can operate off our clients CS platforms, we are registered with the UK ICO for data processing. We also cater for startups who have no Customer or business system and can invoice, communicate, collect payments.

We are able to interface using APIs or can operate off our clients CS platforms, we are registered with the UK ICO for data processing. We also cater for startups who have no Customer or business system and can invoice, communicate, collect payments.


Our Commitment

We will create and deliver a superior solution – encompassing products, processing and service – tailored to each of our customers’ requirements, we will deliver a superior customer experience, simplifying and improving both our clients and their customers’ lives. We will achieve this through a motivated team of skilled people, absolute fairness in our treatment of our clients and partners and complying with the 6 Treat Your Customer Fairly Outcomes, these are;


At BAAC our culture is one based on:

An open minded, flexible approach, Refreshing ideas – forward thinking, Up to date on market trends, Partnership mindset in our business dealings – how can we add value, People and relationships driven, Initiative is values, Ability to make personalised decisions, Proactively understanding market needs, ‘Will do’/’will help’ mindset – in spirit of cooperation, Vibrant people orientated culture, people valued more than systems, Progressive work environment – not old world, Team work encourages and highly values, Solid, efficient, delivery, Effective support system, Latitude at all levels to make decisions fast within set parameters, Respect.

BAAC people are individuals who:

Believe in excellence, recognise teamwork as mission critical, Know that passion and tenacity breeds success, Build their business on relationships, Think creatively to find solutions, Are decisions makers accountable for their actions, Feel that honesty, integrity and ethics are not negotiable.

BAAC Business Management Systems


BAAC specialises in Comprehensive Business management systems to administrate the following:

Loan businesses
  • Automation of the application and client self-service process via an App
  • Debtor Collection and administration
  • Automated Fulfilment and payment of the loan
  • Multiple fee payments to included parties (split payments)
  • Communication based on Trigger points
  • Inclusion of value added products
  • Full Business information access for review and reporting
  • Data for Statutory reporting,
    • Nationally
    • Regionally
    • By Group
    • By Company
    • By Branch
    • By agent
    • Product
    • premium type, etc.
Insurance businesses
  • Automation of the application and client self-service process via an App
  • Debtor Collection and administration
  • Automated Fulfilment
  • Multiple fee payments to included parties (split payments)
  • Communication based on Trigger points
  • Full Business information access for review and reporting, Including UPR (based on the Rule of 12) and statutory reserving, included in the system.
  • Data for Statutory reporting,we do this currently.
    • Nationally
    • Regionally
    • By Group
    • By Company
    • By Branch
    • By agent
    • Product
    • premium type, etc.
Subscription collections and distribution
  • Includes all the above services
  • Stock control/inventory
Service and Maintenance administration
  • Includes all the above services
Warranty claims on manufactured goods and equipment
  • Includes all the above services