We are committed to resolving clients complaints through an effective internal resolution complaints procedure. Should you feel the need to lodge a formal complaint, please download the following article which details the steps needed to lodge a formal complaint. All Complaints are forwarded to the Compliance Officer who will forward the matter to the responsible department for investigation. Once the matter is resolved, the outcome is communicated to the complainant. If the complainant is satisfied with the response, the matter is concluded. Should the complainant be dissatisfied with the response, the relevant Ombudsman may be contacted.To ensure that we maintain a good relationship with our customers we are committed to:
ALL COMPLAINTS MUST BE LODGED IN WRITING.
These can be sent via: